This policy explains how to cancel an order placed through All America Dish, an Authorized Spectrum Retailer. After activation, Spectrum provides billing and technical support and applies its own cancellation rules.
We’re an independent, authorized retailer for Spectrum. We help you compare offers and place your order. Once active, Spectrum controls service changes, cancellations, equipment returns and credits under their policies.
This policy covers cancellations you initiate with All America Dish ("we", "us") in connection with Spectrum® services. It explains the different steps depending on whether your order has been submitted to Spectrum and whether services are activated.
| Status | What it means | How cancellation works |
|---|---|---|
| Before submission | We have not transmitted your order to Spectrum. | Contact us to cancel. We void our request and confirm. If you paid any optional deposit to us, it will be refunded. |
| Submitted, not yet installed | Order sent to Spectrum; install pending. | We request cancellation with Spectrum. Any install fees, deposits, or equipment charges are subject to Spectrum’s policies and timing. |
| Activated | Services installed and billing via Spectrum. | Cancellation, prorations, and equipment returns are managed by Spectrum. We can help initiate or provide store/return info. |
| Move/Transfer | You’re moving to a new address. | We can assist with a transfer. Spectrum determines any fees/credits for both addresses. |
Modems, set‑top boxes, voice adapters and other equipment are provided under Spectrum’s terms. Return windows and any unreturned/damage fees are set by Spectrum. We can provide the nearest Spectrum store or return instructions where available.
You may have consumer rights under applicable law (e.g., cooling‑off periods where available). This policy does not limit any non‑waivable rights. We will provide jurisdiction‑specific disclosures as required.
Share your service address and best contact number so we can locate your order quickly.
For active Spectrum account questions, Spectrum support manages cancellations, billing and equipment returns. We are happy to coordinate on your behalf.