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PRIVACY POLICY

Privacy Policy for All America Dish

This Privacy Policy explains how All America Dish ("we", "us", "our") collects, uses, discloses, and safeguards your information when you interact with us online or offline as we help you order Spectrum® services as an Authorized Spectrum Retailer.

Effective: · Last Updated:
Not Spectrum

We are an independent, authorized retailer for Spectrum. When we place an order on your behalf, Spectrum becomes your service provider and handles billing and technical support. Spectrum has its own privacy policy that applies to your Spectrum customer account.

  • We share only necessary order details with Spectrum to fulfill your request.
  • You can review Spectrum’s privacy policy on their website (link provided by agent).

1) About This Policy & Scope

This Policy covers personal information processed by All America Dish through our website, phone, email, chat/WhatsApp, and in‑store interactions (collectively, the “Services”). It does not apply to data processed by Spectrum after your order is placed; Spectrum’s practices are governed by Spectrum’s own privacy policy.

2) Information We Collect

  • Identifiers & Contact Info (e.g., name, phone, email, service address, IP address).
  • Customer Records (e.g., service interests, installation preferences, communications with us).
  • Commercial Information (e.g., services ordered, transaction notes, referral source).
  • Internet/Network Activity (e.g., cookie IDs, pages viewed, device/browser info).
  • Geolocation (approximate based on IP or address you provide).
  • Audio/Electronic (e.g., call recordings or voicemail where permitted by law and disclosed).
  • Inferences drawn from the above to recommend relevant Spectrum options.

3) Sources of Information

  • Directly from you via web forms, phone, email, chat/WhatsApp or in person.
  • Automatically from your device when you use our website (cookies, pixels).
  • Service providers & partners who support order processing, analytics, or ads.
  • Spectrum for order status/activation confirmations tied to your request.

4) How We Use Information

  • To verify Spectrum availability, recommend options, and place orders with Spectrum.
  • To communicate with you (including calls or texts with your consent; reply STOP to opt out of texts).
  • To schedule or reschedule installation with Spectrum and confirm activation.
  • To provide customer service and respond to inquiries.
  • To improve our website, Services, and marketing.
  • To comply with law, prevent fraud, and protect our users and business.
Legal bases (EU/EEA/UK): consent, contract performance, legitimate interests, and/or legal obligation, as applicable.

5) How We Share Information

  • With Spectrum to place and manage your order (contact info, service address, service selections, scheduling details).
  • Service Providers (e.g., hosting, CRM, analytics, communications) under contracts requiring appropriate safeguards.
  • Legal & Safety (to comply with law, enforce terms, protect rights, security, or prevent fraud).
  • Business Transfers (e.g., merger, acquisition, or asset sale).
“Sell” or “Share” of personal information (U.S. state privacy laws): We do not sell personal information for money. If we use advertising cookies that may be considered a “sale”/“sharing” or targeted advertising, you can opt out in Cookie Settings or submit a request below.

6) Retention

We keep personal information only as long as needed for the purposes above, to comply with legal/record‑keeping obligations, resolve disputes, and enforce agreements. Typical retention for order records is 2–7 years (subject to applicable law).

7) Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, opt out of certain processing (e.g., targeted advertising), and limit use of sensitive personal information.

CCPA/CPRA (California) Other U.S. State Laws GDPR (EU/EEA/UK)
  • Access/Know & Portability – request details and a copy of your information.
  • Correction – fix inaccurate information.
  • Deletion – ask us to delete information, subject to lawful exceptions.
  • Opt‑out – of targeted advertising/cookies; see Cookies.
  • Appeal – if we deny a request, you may appeal by replying to our response.
  • Non‑discrimination – we will not discriminate for exercising rights.
Submit a Privacy Request

To exercise your rights, contact us using the methods below. We will verify your request (e.g., match contact info or ask for additional proof). Authorized agents may submit on your behalf with proof of authority.

If you are in the EU/EEA/UK, you also have the right to complain to your data protection authority.

8) Cookies & Tracking

We use cookies and similar technologies to run the site, measure performance, and (where permitted) show relevant ads. You can adjust preferences below.

CategoryPurposeExamplesCan I opt out?
Strictly NecessarySite security, form submission, session management.CSRF token, load balancer.No (essential).
PerformanceAnalytics to improve our Services.Page views, error logs.Yes.
FunctionalRemember choices (e.g., form state).Language, cookie banner.Yes.
AdvertisingShow/measure ads; may be considered “sale/share.”Ad pixels/cookies.Yes (opt‑out below).
You can also use your browser settings to clear or block cookies. Choices may reset if you clear cookies or use a new device/browser.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure. If we become aware of a security incident affecting your information, we will notify you and/or regulators as required by law.

10) Children’s Privacy

Our Services are intended for individuals 16+ (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

11) International Transfers

If you access our Services from outside the United States, your information may be processed in countries that may not provide the same level of protection. Where required, we use appropriate safeguards (e.g., standard contractual clauses).

12) Changes to This Policy

We may update this Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version with a new “Last Updated” date and, where required, provide additional notice.

13) Contact Us

Questions or requests? Reach us here:

If you contact us about Spectrum account data (after activation), we may direct you to Spectrum support for privacy requests that apply to your Spectrum customer account.

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